Delivery & Returns
Can I amend the address for an order I already placed?
If you need to change the shipping address for an order, please contact us with the correct address details. We will update the shipping address as long as the order has not been dispatched.
How long does delivery take?
Delivery times vary depending on the destination and the shipping method.
How do I track my order?
Once your order has been placed you will receive a confirmation email with your order details. Once your order has been processed and despatched you will receive an email which will include a tracking number and a link to our tracking page. Click on
How do I cancel my order?
If you wish to cancel your order we recommend contacting our customer service team as soon as possible using our contact form or on 00441903 893990. Please include your order number and the reason for cancellation in your message. Orders can only be
Can I edit or add anything to my order?
We can add or edit your order before an order is despatched, please contact us directly to do this. Once an order is despatched, we are unable to make changes to the order. However, if you need to update your shipping address or contact information,
What should I do if the product I purchased does not work as expected?
Renapur has been trusted by millions around the world for 30 years, it is used by some of the biggest brands and is a go-to solution for everything from film props to the military's boots. This is why we are confident that Renapur is the right soluti
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with your order number an image of your damaged item for further assistance.