Delivery & Returns
Can I amend the address for an order I already placed?
If you need to change the shipping address for an order, please contact us with the correct address details. We will update the shipping address as long as the order has not been dispatched.
How long does delivery take?
Delivery times vary depending on the destination and the shipping method selected.
How do I track my order?
Once your order has been placed you will receive a confirmation email with your order details. Once your order has been processed and despatched you will receive an email which will include a tracking number and a link to our tracking page. Click on
How do I cancel my order?
If you wish to cancel your order we recommend contacting our customer service team as soon as possible using our contact form or on 01903 893990. Please include your order number and the reason for cancellation in your message. Orders can only be can
Can I edit or add anything to my order?
We can add or edit your order before an order is despatched, please contact us directly to do this. Once an order is despatched, we are unable to make changes to the order. However, if you need to update your shipping address or contact information,
What should I do if the product I purchased does not work as expected?
If the product you ordered from us does not meet your expectations, please contact us with your order number and purchase details. If the item was bought directly from us, we can arrange a return and refund for you.
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please report your order issue in our. [link to live Order Management portal] for further assistance. Please include an image of the damage. While we